Followership is the backbone of transformation in municipal services. This session uncovers how frontline workers at Kampala Capital City Authority (KCCA) turned waste management from a crisis into a model of efficiency through proactive followership. Learn how sanitation teams took ownership of city cleanliness, introduced accountability systems, and influenced policy shifts without formal leadership roles. Through case studies, interactive discussions, and practical takeaways, attendees will gain strategies to foster engaged followership in their organizations. Whether in government, business, or community initiatives, this session proves that empowered followers drive sustainable change
